Customer Success & Retention Teams Built for US
We build, manage, and scale offshore customer operations that drive retention, reduce churn, and increase revenue — not just answer calls.
Advento Operations
Live Dashboard
Active Agents
487
+12
Conversions
1,542
+8%
Retention Rate
94.2%
+2.1%
SOP Compliant
100% this week
Revenue Uplift
vs last quarter
Operations at Scale
Numbers that reflect our operational excellence and commitment to results
Global Offices
Managed operations across 5 strategic locations
Agents Handled
Experienced professionals in customer operations
Monthly Conversions
Paid conversions driven every month
Records Managed
Customer records managed daily
Operational Services That Drive Revenue
We don't just handle support tickets — we build revenue-generating customer operations tailored to your industry and growth stage.
Welcome Calls
First-touch engagement that sets the tone for long-term customer relationships and reduces early churn.
Customer Retention
Proactive outreach campaigns that identify at-risk customers and win them back before they churn.
Medicare Member Support
Specialized support for Medicare Advantage and Part D members with compliance-first operations.
Chargeback Recovery
Systematic dispute management that recovers revenue and protects your merchant accounts.
Customer Reactivation
Win-back campaigns for dormant customers with personalized outreach and incentive strategies.
QA & Compliance Monitoring
Real-time quality assurance with scorecards, call monitoring, and regulatory compliance checks.
CRM Back Office Management
End-to-end CRM administration including data entry, ticket resolution, and workflow optimization.
Subscription Retention
Dedicated teams focused on reducing subscription cancellations and increasing lifetime value.
Customer Verification
Identity verification and KYC processes that reduce fraud while maintaining user experience.
Why Customer Operations Fail
Most companies treat customer support as a cost center. We treat it as a revenue engine.
Poor Onboarding
Customers drop off in the first 30 days due to lack of structured welcome processes.
Structured Welcome Programs
95% completion rates through automated milestones and high-touch human outreach.
Weak Retention
No proactive outreach means customers churn silently without any warning signals.
Predictive Churn Models
Proactive intervention workflows triggered the moment engagement signals dip.
Slow Response Times
Average handle time exceeds industry benchmarks, frustrating everyone.
SLA-Optimized Ops
Sub-60-second response times via intelligent routing and optimized workflows.
Lack of QA Systems
Inconsistent service quality with no standardized scoring or monitoring.
Real-time QA Dashboards
Automated scoring and live coaching loops to ensure brand consistency.
High Churn
Revenue leaks through unchecked cancellations and failed payments.
End-to-End Retention
Specialized pipelines that recover over 30% of at-risk monthly revenue.
Industries We Serve
Deep domain expertise across regulated and high-growth sectors that demand precision, compliance, and results.
Medicare
Member onboarding, retention, and compliance-focused support for Medicare Advantage and Part D plans.
Insurance
Policy support, claims assistance, and renewal campaigns for P&C and life insurance providers.
Medical Alert Devices
24/7 monitoring support, device troubleshooting, and emergency response coordination.
Subscription Businesses
Retention-focused support, dunning management, and win-back campaigns for SaaS and DTC brands.
Customer Success Operations
End-to-end CS operations including onboarding, health scoring, and expansion revenue programs.
Healthcare Support
HIPAA-compliant patient support, appointment scheduling, and billing inquiry management.
Built Different. Built for Results.
We don't outsource — we operationalize. Here's what makes Advento the partner of choice for revenue-focused customer operations.
Revenue-First Mindset
Every operation we build is measured against revenue impact — not just ticket volume or call counts.
Rapid Deployment
Go live in 2-4 weeks with fully trained teams, SOPs, and QA frameworks already in place.
Scalable Architecture
From 10 to 500+ agents, our infrastructure scales without compromising quality or compliance.
US-Market Expertise
Teams trained on US consumer behavior, regulatory requirements, and cultural nuances.
Multi-Office Redundancy
5 offices across strategic locations ensure business continuity and disaster recovery.
Proven Track Record
500+ agents managed, 1,500+ monthly conversions, and 94%+ retention rates across clients.
How We Build & Scale Your Operations
A proven 5-step methodology that takes you from audit to fully operational customer success teams in under 30 days.
Discovery & Audit
We analyze your current operations, identify gaps, and map a custom solution to your revenue goals.
SOP & Workflow Design
We build custom playbooks, QA scorecards, and escalation matrices tailored to your business.
Team Assembly & Training
Recruit, vet, and train dedicated agents with industry-specific knowledge and soft skills.
Launch & Optimize
Go live with real-time dashboards, daily huddles, and continuous improvement cycles.
Scale & Evolve
Expand teams, add services, and refine processes as your business grows and market demands shift.
Trusted by Industry Leaders
Don't just take our word for it — here's what our clients say about working with Advento.
"Advento transformed our customer operations from a cost center into a revenue driver. Their retention campaigns alone recovered 30% of at-risk subscribers in the first quarter."
Michael Chen
VP of Customer Success @ HealthFirst Medicare Plans
"We went from 48-hour response times to under 2 hours within 30 days of launching with Advento. Their QA framework is the most rigorous I've seen in offshore operations."
Sarah Williams
Director of Operations @ Shield Insurance Group
"The team at Advento doesn't just answer calls — they understand our business. Their chargeback recovery program saved us over $200K in the first 6 months."
David Park
COO @ AlertMed Devices
"Exceptional scalability and professional management. They integrated seamlessly with our existing US-based healthcare campaigns."
Robert Fox
Operations Lead @ Mars Advertising LLC
"The attention to detail in their SOP design helped us streamline our entire support workflow in record time."
Emily Blunt
Product Manager @ Global Tech Solutions
"Advento's team is reliable and highly skilled in modern customer success metrics. Highly recommended for growth-stage startups."
Jason Bourne
Founder @ FinTrack Systems
"Advento transformed our customer operations from a cost center into a revenue driver. Their retention campaigns alone recovered 30% of at-risk subscribers in the first quarter."
Michael Chen
VP of Customer Success @ HealthFirst Medicare Plans
"We went from 48-hour response times to under 2 hours within 30 days of launching with Advento. Their QA framework is the most rigorous I've seen in offshore operations."
Sarah Williams
Director of Operations @ Shield Insurance Group
"The team at Advento doesn't just answer calls — they understand our business. Their chargeback recovery program saved us over $200K in the first 6 months."
David Park
COO @ AlertMed Devices
"Exceptional scalability and professional management. They integrated seamlessly with our existing US-based healthcare campaigns."
Robert Fox
Operations Lead @ Mars Advertising LLC
"The attention to detail in their SOP design helped us streamline our entire support workflow in record time."
Emily Blunt
Product Manager @ Global Tech Solutions
"Advento's team is reliable and highly skilled in modern customer success metrics. Highly recommended for growth-stage startups."
Jason Bourne
Founder @ FinTrack Systems
Built by Operators, For Operators
Our leadership team brings decades of experience in customer operations, helping businesses scale with precision and quality.
James Richardson
Founder & CEO
"We founded Advento because we saw a gap in how offshore teams were being managed. Our mission is to treat every campaign as our own, blending elite talent with advanced operational analytics."
James is a veteran in the customer operations space, having scaled support infrastructures for Fortune 500 companies. His focus remains on driving excellence through data and human-centric leadership.
Ready to Scale?
Contact us directly or fill out the form to start your operations audit.
Email Us
support@advento.com
Our team typically responds within 24 hours.
Call Us
+1 (555) 000-0000
Mon-Fri from 9am to 6pm.
Office Hours
9:00 AM - 6:00 PM
Available for discovery calls during these hours.